Technical Support Channels
A 1–Hour Response Guarantee
Every support request you submit to us will be replied to within maximum sixty minutes. If your ticket or email needs further assistance from an administrator, we’ll forward it and leave a comment to notify you that your case is being worked on. If you order the Optional Managed Services package, all of the server administration services included there will be executed at a time that suits you.
A Top–Notch Tech Support Service
- We’ll be online for you 24/7/365 to reply to any enquiries that you may have related to our Online Control Panel or any of the apps that we have installed for you on the server. If you also require support tackling server management tasks, you can have a glimpse at our Optional Managed Services package, which includes backup hard disk drive storage space, OS updates every week, server monitoring and rebooting procedures, plus software installation and problem troubleshooting procedures.
An Easy–to–Navigate Help Area
We have provided the Online Control Panel with a fully detailed knowledge base, which features in–depth explanations of all its features and functionalities. Moreover, we have filmed detailed video tutorials that will further demonstrate to you how to perform a given operation or resolve a frequently encountered problem. All the help articles and the tutorial videos are readily accessible from each section of the Online Control Panel through the Help and Videos buttons located in the top right corner.