Lots of individuals who start using their first hosting account, or change companies, usually have enquiries about how specific operations are performed or encounter obstacles when setting up various things like emails, site settings, etc. That’s the reason why, a lot of providers have compiled documentation with common questions and issues in order to help their clients receive info quickly and easily. As a result, the tech support staff representatives can concentrate on real issues that certain customers may be facing, since the solution for the smaller things will already be available on the World Wide Web and clients will be able to fix them without contacting the customer support staff. Having exhaustive documentation is vital, especially for new clients with no practical experience, as the hosting service involves plenty of features and lots of individuals can become confused about what action to take. A good information repository can both help you perform the tasks that you need and find out how the hosting service works as a whole.

Extensive Online Documentation in Hosting

If you’ve bought your very first hosting plan from our company or have migrated your website over to us, you will become accustomed to our services and our in-house developed Hepsia hosting Control Panel before you know it due to the fact that we have prepared a detailed online knowledge base where you can find all the info that you may ever need – both general info regarding the web hosting service as a whole and more concrete info about the separate functions that you can use and the problems that you might encounter. The articles are located in 2 places. The full article collection is accessible through the Help section of the Control Panel. You can find articles that are dedicated to the different functions in every Control Panel section too. You can learn how to accomplish de facto everything, from enabling an .htaccess config file to administering an electronic mailing list, and all the articles include thorough instructions, so you won’t ever become puzzled because of an unclear text. Naturally, in case you come across a more specific obstacle and you are unable to find an adequate solution in our knowledge base, you can get in touch with our customer service team 24x7x365.

Extensive Online Documentation in Semi-dedicated Hosting

Our semi-dedicated servers offer a rich article library where you can find any information that you may require about our hosting services or about the Hepsia Control Panel that we’re using. We have created it based on the feedback that we have obtained from our clients over the years and, as a result, our articles touch upon specific issues that you could confront and present the fastest way to solve them, for example receiving a 500 Internal Server Error message or not being able to send emails from your PC although you have the right SMTP settings. The articles are available in each and every section of the Control Panel and you can consult them at any given time. They can help you extend your knowledge not only about our platform, but also about the web hosting sphere as a whole, as they include exhaustive instructions and general information such as what cron jobs or file permissions are.