The support that you can get from your hosting supplier is very important, no matter if you have pre-sales questions and you are not a client yet, or you have some technical issue with a current account. Timely and correct information about a question or an issue can save you lots of time and efforts, not mentioning that this is usually a proof that you're ordering from an actual hosting supplier not from a reseller. If you get a hosting account through a company that doesn't own its servers and it cannot access them right away, it's almost certain that you will wait for a couple of days to get an answer to any question, therefore your websites may stay offline for quite some time. In comparison, a company which offers numerous ways of communication and has a tech support crew available at any time will assist you to right away and help you limit or totally avoid any kind of downtime and potential losses.

24/7 Customer Support in Hosting

Our Linux hosting come with 24/7/365 pre-sales, customer and technical support, so regardless of whether you're inquiring for our solutions before you make an order or you are a current customer and you have any kind of question or some difficulty, you are able to contact us anytime, which includes weekends and holidays. We have many channels to contact us - a couple of phone lines worldwide for your convenience as well as live chat support for billing, pre-sales and basic questions; e-mail messages as well as support tickets for more technical matters or any matters that need longer time to analyze and deal with. Unlike various other website hosting service providers, our trouble tickets come with a warranted max reply time of only one hour, thus no matter what the issue is, it will be resolved on time and you won't waste days so as to get something fixed.

24/7 Customer Support in Semi-dedicated Hosting

All of the semi-dedicated packages that we provide feature 24/7 customer and tech support, which means that whatever the problem you experience, you are able to contact us and we'll assist you without delay. The guaranteed response time for any e-mail or support ticket that you open through your Hepsia web hosting Control Panel is just one hour; the actual reply time rarely is more than 20 min. Furthermore, we provide telephone support with several local numbers around the globe as well as a live chat, which means that you're able to get in touch with us and receive additional information about our solutions even if you do not have an account yet. We are able to help you with nearly any question or an issue you may have - payment methods, plan features, email configuration, hosting account settings, and so on. If you employ our services, you won't ever encounter a situation where you have to wait for a few days to get an issue resolved like you may need to do with lots of other suppliers.

24/7 Customer Support in VPS Web Hosting

Using our VPS web hosting, you will not have to wait for more than an hour to get assistance for any problem that you may experience regarding the server or the software which comes pre-installed with it. We guarantee this short answer time for all tickets which you open through your billing Control Panel or emails that you send to our tech support crew. Furthermore, we have local telephone numbers in a number of countries around the world and a live chat service where we are able to help you with pre-sales, billing and general questions. Customer and technical support is available 24/7/365 via the numerous ways of communication, so no matter what your question or issue is, there'll always be somebody to assist you without delay. In the event that you need assistance with third-party software, that you cannot deploy or which gives you problems, you're able to benefit from the Managed Services upgrade package that we provide with all VPS plans.

24/7 Customer Support in Dedicated Servers Hosting

We are aware how important it is to receive timely support in general, let alone if you operate an entire server, that's why every single dedicated server that we supply features 24/7 support with one-hour reply time guarantee regardless of the issue. The service is free of charge for any problems with your server or the software that was installed from our admins during the setup, which means that you'll be able to contact us as many times as you'd like, even during holidays. You could either open a support ticket from the billing section or you could send an email, and the actual reply time for either of these rarely exceeds 30 mins because we have admins available round the clock. If you require general information about our servers or you've got some billing question/issue, you may also call one of the local telephone numbers we have on three continents or you can employ our live chat service and speak to a representative online. For third-party software assistance, we offer a Managed Services upgrade, which you will be able to include to your server package from the billing Control Panel.